To verify your identity, click "Verify now" in the banner on your client area home and complete the check online with Didit (ID document plus selfie) or Alipay; it takes a few minutes. Verification is optional, and you can snooze the banner for 3, 7 or 30 days if you want to do it later.

Why verify your identity?

Identity verification is not mandatory, and you can use JUSTG without it. It is worth a few minutes because it:

• keeps your account secure, because the account is tied to a verified person;
• speeds up activation and review of some services, so orders that need a check can move faster.

Which method should you choose?

Choose Alipay if you have an Alipay account; otherwise, use Didit with your ID document.

Step 1: Open your client area home

Sign in to the client area. If your account is not verified yet, a banner on the home page shows "Verify now".

Step 2: Click "Verify now" and choose a method

Click "Verify now" and choose Didit or Alipay.

Step 3: Complete the check

With Didit

1. Have your ID document ready.
2. Follow the on-screen steps to capture your ID document.
3. Take a selfie when asked. Good light and a clear view of your face help the check go through the first time.

With Alipay

1. Follow the on-screen steps to continue with Alipay.
2. Confirm the verification in Alipay.

Step 4: Return to the client area

When the check is complete, go back to the client area. The whole process is online and usually takes only a few minutes.

Not now? Snooze the banner

If you do not want to verify right now, snooze the banner for 3, 7 or 30 days. It comes back after that time, and you can verify whenever you are ready.

FAQ

Is identity verification mandatory?

No. It is optional. It keeps your account secure and speeds up activation and review of some services.

How long does verification take?

A few minutes, online, with either Didit or Alipay.

The check did not work. What should I do?

Try again from "Verify now", or try the other method. If it still fails, open a ticket with the Customer care/Billing department and describe what happened.