Privacy Policy

JUSTG is a brand operated by Sun Network Company Limited. In this document, “JUSTG”, “we”, “us” and “our” refer to Sun Network Company Limited.

Last updated: October 2026

1. Introduction

At JUSTG, we are committed to protecting your privacy and to handling personal data safely and responsibly. This Privacy Policy explains how we collect, use, share and safeguard your information in accordance with applicable data protection laws.

This Policy applies to our website www.justg.com, our client area and the services we provide, including cloud VPS, dedicated servers, colocation, IP transit and IPv4 leasing (together, the “Services”).

2. Information We Collect

We collect personal information when you register an account, place an order, contact our support team or use our website and Services. This may include:

• Basic details: name, email address, phone number and other contact details you provide.
• Account details: username, password and account preferences.
• Billing details: invoices, payment records and payment methods. We do not store full credit card numbers.
• Technical data: IP address, browser type, operating system and access times.
• Location from your IP address: the country detected from your IP address, which we use to pre-fill the phone country code on our forms.
• Service usage data: server usage, traffic statistics and support history.
• Identity verification (optional): if you choose to verify your identity, the ID document check and selfie are handled by our verification provider Didit, or verification is carried out through Alipay. We receive the verification result and the related details that the provider returns to us.
• Telegram details (if you link Telegram): your Telegram user ID, username, display name and profile photo URL, which we use to let you sign in with Telegram and to send you renewal reminders.
• Profile photo (optional): a profile photo, if you choose to upload one.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: to provide and manage cloud VPS, dedicated servers, colocation, IP transit, IPv4 leasing and related services.
• Transaction processing: to handle orders, payments, invoices and renewals.
• Customer support: to answer inquiries, provide technical assistance and resolve issues.
• Telegram sign-in and reminders: to let you sign in with Telegram and to send you renewal reminders, if you have linked your Telegram account.
• Identity verification: to process the identity verification you choose to complete.
• Fraud and abuse prevention: to detect and prevent fraud, abuse, unauthorized access and other threats to our Services, network and users.
• Service improvement: to analyze usage data in order to improve the quality of our Services.
• Notifications: to send important service updates, maintenance notices and policy changes.
• Marketing: to share product news and promotions, only with your consent. You can opt out at any time.

4. Data Security

Protecting your information is a priority for us. We use safeguards such as:

• Encryption: SSL/TLS encryption for data in transit.
• Access control: access to personal data is restricted to staff who need it to perform their duties.
• Firewalls and network protection: firewalls and network protection measures to block unauthorized access.
• Website protection: Cloudflare security protection for our website.

Despite these safeguards, no method of transmission over the internet or of electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for backing up the data stored on your own servers and services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies only to operate our website and to remember your choices. We do not use Google Analytics or advertising trackers.

Types of cookies used on our website:

• Necessary cookies: required for the website to work, including session and login cookies, security cookies and shopping cart cookies.
• Functional cookies: remember your language and currency choice and your choice on the cookie notice.
• Cloudflare security cookies: Cloudflare may set security cookies to protect our website and its forms (Cloudflare Turnstile).

You can manage or delete cookies in your browser settings. Disabling certain cookies may affect how the website works.

6. Your Rights

Subject to applicable data protection laws, you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate personal data.
• Erasure: request the deletion of your personal data in certain situations.
• Objection: object to the processing of your personal data for specific purposes.
• Restriction: ask us to limit how we process your personal data.
• Portability: receive your personal data in a structured, commonly used and machine-readable format.

Please note that we must keep certain data for billing, legal or abuse-prevention reasons, so we may not be able to delete or restrict all of your data on request.

To exercise these rights, please submit a support ticket at https://www.justg.com/submitticket.php or contact us through our contact page. We will respond as soon as possible and within any period required by applicable law.

7. Third-Party Sharing

We never sell or trade your personal data. We share it only in the following cases:

• Service providers: trusted providers that help us operate our website and business, namely payment processors (Stripe, Alipay, UnionPay, PayPal and NOWPayments), identity verification providers (Didit and Alipay), Cloudflare (website security and delivery), Telegram (only if you link your Telegram account) and the data centers that host our Services.
• Legal obligations: when required by law or by a valid legal process.
• Business transfers: in connection with a merger, acquisition or sale of assets.
• Protection of rights and safety: to protect the rights, property and safety of JUSTG, our users or the public.

We share only the information that is needed for the purpose concerned. Third-party providers process your data in accordance with their own privacy policies.

8. Changes to This Policy

We may update this Policy at any time. The updated Policy will be published on this page and the “Last updated” date above will be revised. We may notify you of major changes by email. Your continued use of the Services after an update means that you accept the updated Policy.

This Policy may be published in several languages. All language versions are equivalent; if a translation differs from the English version, the English version prevails.

9. Contact Us

If you have any questions about this Policy or about how we handle your personal data, please submit a support ticket at https://www.justg.com/submitticket.php or visit our contact page.

We are committed to resolving your concerns promptly and to keeping your personal data protected.