Acceptable Use Policy

JUSTG is a brand operated by Sun Network Company Limited. In this document, “JUSTG”, “we”, “us” and “our” refer to Sun Network Company Limited.

Last updated: October 2026

1. Overview

This Acceptable Use Policy (“AUP” or “Policy”) sets out the standards of conduct and the prohibited activities that apply when using the services provided by JUSTG, including cloud VPS, dedicated servers, colocation, IP transit and IPv4 leasing (together, the “Services”), and the JUSTG network.

This Policy applies to all customers, users and visitors, and forms part of our Terms of Service. Customers are responsible for ensuring that anyone who uses the Services through their account also complies with this Policy.

We may suspend, restrict or terminate the Services if this Policy is violated, as described in Section 5.

2. Prohibited Activities

You must not use the Services, or allow them to be used, for any of the following:

• Spam and phishing: sending unsolicited bulk email or phishing email, or forging email headers.
• Illegal content: hosting, distributing or facilitating any illegal content.
• Adult content: hosting adult content without our prior written approval.
• Attacks and intrusion: launching or participating in denial-of-service (DDoS) attacks, network or port scanning, attempts to gain unauthorized access to any system, network or account, or the distribution of malware.
• IRC abuse: using IRC services to coordinate attacks, distribute malware or carry out any other illegal activity.
• P2P and copyright infringement: running BitTorrent (BT) or other peer-to-peer (P2P) services without our authorization, or infringing copyright.
• Excessive resource use: using shared resources to an extent that affects the performance or availability of the Services for other customers.

Spam-related violations are treated as serious and may result in penalties and the immediate termination of the Services.

3. Export Control

You agree to comply with all applicable export control and sanctions laws and regulations. You must not use the Services in or for the benefit of any sanctioned country or region, or for any restricted end use.

4. Security Responsibilities

You are responsible for the security of your account and of the Services you use, including:

• protecting your login credentials and keeping them confidential;
• applying software and system updates and security patches in a timely manner;
• configuring the firewall rules and security policies your services need;
• monitoring your services for abnormal behavior and unauthorized access.

5. Enforcement

If this Policy is violated, we may take one or more of the following actions, depending on the nature and severity of the violation:

• issue a warning notice;
• suspend the Services;
• block traffic to or from the affected Services;
• terminate the Services, without refund;
• report the violation to law enforcement authorities;
• take legal action to recover damages.

6. Monitoring & Privacy

We do not proactively monitor private communications, except where:

• it is required by law;
• we receive a valid legal process;
• it is necessary to protect the security of our network and users;
• it is necessary to investigate a suspected violation of this Policy.

Our handling of personal data is described in our Privacy Policy.

7. Indemnification

You agree to indemnify Sun Network Company Limited (JUSTG) against any losses, claims and reasonable costs arising from a violation of this Policy by you or by anyone using the Services through your account.

8. Reporting Abuse

To report spam, network attacks, copyright infringement or any other suspected violation of this Policy, please submit a support ticket to our Abuse department at https://www.justg.com/submitticket.php. To help us investigate, please include the relevant IP addresses, dates and times (with time zone), logs or email headers, and a short description of the issue.

9. Policy Changes

We may update this Policy at any time. The updated Policy takes effect when it is published on this page, and the “Last updated” date above will be revised. Your continued use of the Services after an update means that you accept the updated Policy.

This Policy may be published in several languages. All language versions are equivalent; if a translation differs from the English version, the English version prevails.

10. Contact Us

If you have any questions about this Policy, please submit a support ticket at https://www.justg.com/submitticket.php or visit our contact page.